Customer Care

Trikke.com ships to USA and Canada.

Orders are usually processed and shipped within 24 hours. You’ll receive an automatic shipping notification e-mail from us containing your UPS tracking number. We do not ship Trikke vehicles to a PO Box. UPS does not deliver to PO boxes.

If you would like to place an order for delivery outside of United States and Canada, please contact info@trikke.com. We will be happy to assist you in finding an international dealer near you or calculating shipping from USA. Customers are responsible for international shipping cost, duties, taxes, and refused shipping charges.

We accept your order for items listed in backorder. Your order will be billed only once item is ready to ship.

We accept Visa, Mastercard, American Express, Discover credit cards and Paypal. If you need to pay by money order or check, please contact our customer service to make arrangements. Your order will be shipped only after billed.

Orders are shipped from California by UPS. All orders over $300 are free of shipping cost if you select Ground method(except Hawaii, Alaska, Puerto Rico). You may choose UPS Ground, 3 day select, 2nd Day Air or Next Day Air. Check delivery time when UPS Ground is selected by clicking on the map below.

Orders are shipped from California by UPS Standard to Canada. Please note that the consignee(receiver) is responsible for any taxes or import duty applicable when product reaches the Canadian Customs.

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If for any reason you are not completely satisfied with your phone or online purchase (from www.trikke.com), you may return it for a refund (cost of goods less shipping costs) within 30 days of receipt. If you received free shipping on your order, the cost of shipping will be deducted from the refund. We do not accept the return of items purchased directly from a retail location or other websites. Items purchased on our website may not be returned to any retail location. Items must be returned in their original condition and packaging box and sent via a traceable carrier such as UPS or USPS. Customer is responsible for all return shipping costs. Trikke.com is not responsible for lost or damaged packages. A 15% restocking fee will be applied to all unused returns and a 30% restocking/refurbishing fee will be applied to all used returns. The shipping and handling fee is not refundable. Also we do not accept returns on all wearable items such as helmets, gloves.

RETURN INSTRUCTIONS Please email us to returns@trikke.com in order to request an RMA. Please include the original invoice with your return and the RMA number must be noted on the outside of the package. Please allow 2 weeks for processing returns. After obtaining an RMA number, please make sure you include all accessories, manuals, parts that come in the box, product perfectly wrapped and padded inside. Please do not add any styro-foam peanuts and ship it with a tracking number to:

Trikke Tech Inc.
Attn: Returns Dept RMA# ,
132 Easy st, Ste D1, Buellton., CA 93427

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Watch videos on how to ride a Trikke CV.

Trikke Academy offers an intensive three-day course where you learn how to teach people the right way to ride, how to improve riding abilities, how to perform basic service and maintenance for Trikke vehicles. Request more information on how to become a Certified Trikke Trainer.

Want help Mastering the Ride? Find a Trikke Certified Trainer near you.

Always wear a helmet and appropriate safety gear when riding. LIKE ANY OTHER WHEELED PRODUCT, USING A TRIKKE CARVING VEHICLE CAN BE A DANGEROUS ACTIVITY AND MAY RESULT IN INJURY OR DEATH EVEN WHEN USED WITH PROPER SAFETY PRECAUTIONS. USE AT YOUR OWN RISK AND USE COMMON SENSE.

For general inquiries, email us at info@trikke.com.

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